# Illustrative annotation task

All names, messages, and labels below are fictional.

## Task

Review the fictional support reply and label whether it addresses the request, cites an available policy detail, and needs escalation.

**Customer message:** “Can I change the delivery address after dispatch?”

**Draft reply:** “We can help check the order status. Please share the order reference.”

## Record

| Field | Illustrative entry |
| --- | --- |
| Addresses request | Partly |
| Policy evidence used | No |
| Escalation needed | Yes — address-change policy is not stated |
| Reviewer note | Ask for the order reference and clarify the available address-change options. |